If you change your mind
We want you to be happy with what you receive, so we accept exchanges within 3 days of delivery.
| Window | 3 days from delivery |
| What you get | An exchange |
| Condition | Unworn, unwashed and unused, with all original tags and packaging attached, in a condition we could sell again |
| Return shipping | You pay |
| How to start | Email Manalinebh@gmail.com within 3 days with your order number and what you would like to exchange it for |
We currently offer exchanges rather than refunds on change-of-mind returns.
If something is faulty or not what you ordered
This is different, and your rights here are set by Bahraini law rather than by our policy.
| Window | 15 days from delivery |
| What you get | A full refund or a replacement — your choice |
| Condition | None |
| Return shipping | We pay |
| Original delivery cost | Refunded, where one was charged |
| How to start | Email Manalinebh@gmail.com with your order number and a photograph |
If you paid cash on delivery, refunds are made by bank transfer or BenefitPay. We will ask you for the details when you contact us.
You do not pay for return shipping, and you do not pay any handling or restocking charge.
Nothing in the section above limits this. Where our policy and Bahraini consumer law differ, the law applies.
Cancelling before dispatch
Email us as soon as you can. If your order has not been dispatched we will cancel it and refund you in full.