Bahraini law gives you rights when you buy from us. These sit alongside our own policies and cannot be reduced by them. Where our policy and the law differ, the law applies.
What you are entitled to
Accurate information about what you are buying — what it is, what it costs, and what condition it is in.
Goods that match the description. If what arrives does not match what we described, you may ask for a replacement or a refund at no cost to you.
Goods free from defects. If an item has a manufacturing defect, you may ask us to replace it or refund it, without additional charge, within 15 days. The choice between replacement and refund is yours, not ours.
Fair treatment. We are not permitted to mislead you about a product, a price, or your rights.
A route to complain if we do not put things right.
How this works in practice
Our own policy offers exchanges within 3 days if you simply change your mind, and on those the return postage is yours to pay. That is a goodwill offer and it is separate from the rights above.
If an item is faulty, damaged on arrival, or not what you ordered, none of that applies. You have 15 days, you choose between a refund and a replacement, and we pay the return postage.
How we handle complaints
Email Manalinebh@gmail.com or message +973 38383902 with your order number and what went wrong. We aim to reply within two working days and to resolve matters within ten.
If you are not satisfied with our response, you can contact the Consumer Protection Directorate at the Ministry of Industry and Commerce, which investigates consumer complaints and can act where a business is at fault.
We would rather you came to us first, but you are not obliged to.